Here are some frequently asked questions. Please read them and see if you can find the answers for your questions. If not, you are more then welcome to send us an email to firstname.lastname@example.org
To learn more about the company please read About.
On each property page there is a special condition section. There you can see what applies to each apartment. Sometimes late check in after a certain times is ok for an extra charge.
On each property page there is a special condition section. There you can see what applies to each apartment.
Use our search engine to look for apartments available for specific dates.
You can also browse thrue all listed apartments. If you don´t find what your are looking for or need any help you are more than welcome to contact us by mail. We constantly have new apartments that are not yet on the website.
To book the apartment of your choice you need to go thrue the booking steps on our page and fill out the required information and choose payment. Once you have submitted the booking it will be processed manually and then accepted or declined. This may take up to 24 hours but most likely within the hour. Before the booking has been accepted you can cancel.
You will receive your booking confirmation after the booking has been accepted either by us or the private host. The booking is accepted within 24 hours but most likely within the hour. If the host doesn´t answer the booking it is automatically declined and you will receive an email stating this. If you have not received any notification of your booking within 24 hours please contact us by mail: email@example.com
If you have made a booking thrue our site and it is in process but yet not accepted you can always press cancel booking in the email sent to you. In this case you can do a new booking.
Unfortunately you can´t change to a different apartment after you made a booking. You would in this case need to cancel the first booking. Cancellation terms are here below.
Here are the cancellation terms if a booking has already been accepted:
12% of the total rent is not refundable. Any other rent payed above this is refundable if the cancellation is made more and 30 days prior to arrival. If cancelling less than 30 days before arrival additional rent will be deducted from the payed amount. Please read our terms & conditions page and also the host terms on each apartment page.
We do recommend that you have travel insurance.
The prepayment/booking deposit you can pay with your credit/bank card thrue our secure booking system or you can choose to pay via banktransfer.
- at arrival
On arrival you pay any remaining balance in cash in local currency to the person that checks you in unless agreed or stated differently in the special condition section on each property page.
On arrival you pay any remaning balance of the rent and the required security deposit aswell as any late arrival fees or cleaning costs that may apply. This is stated in the special condition section on each apartment page.
If there is something not working properly in the apartment you need to let the Private host be aware of this immediately so that it can be fixed. If you can not come to any agreement with the host please contact us immediately. Forward any email correspondance if possible.